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Privacy Policy

Last updated November 10, 2026

This Privacy Policy explains how ARDELIS LLC (“we”) handles personal information when you visit ardelisllc.com, contact us, or use the Ardelis service as an account holder. When our customers use Ardelis to schedule and record their dock activity, we process the personal information in their data on their behalf; that processing is governed by our Data Processing Agreement and by the customer’s own privacy notice.

1. Who is responsible

ARDELIS LLC, 6401 Midland Industrial Dr, Shelbyville, KY 40065, USA, is responsible for the personal information described in this policy. Contact: contact@ardelisllc.com.

2. What we collect

  • Contact requests: your name, company, work email, phone number if given, and the content of your message.
  • Account holders: name, work email, role, site access, login records and activity within the Service.
  • Subscription administration: company details, contact person and the information needed to manage your Order.
  • Website: technical data needed to deliver pages securely, such as IP address, browser type and time of request, kept in server logs.

3. Why we use it

  • To answer your questions and prepare proposals (our legitimate interest in responding to business enquiries).
  • To provide, secure and support the Service under our contract with your company.
  • To administer subscriptions and keep business records required by law.
  • To protect the website and the Service against misuse.

We do not sell personal information, and we do not use it for third-party advertising.

4. Who receives it

We share personal information only with service providers who help us run our business, under written agreements: our hosting provider, email delivery providers and providers we use to administer subscriptions. We may disclose information where required by law or to protect our rights. A current list of sub-processors is available on request.

5. How long we keep it

Contact requests: up to two years after our last exchange, unless they lead to a contract. Account data: for the duration of the subscription and up to thirty (30) days after it ends, then deleted. Business records: as long as the law requires. Server logs: a short period, normally no more than ninety (90) days.

6. Security

Connections to the website and the Service are encrypted (HTTPS). Access to the Service is protected by password and limited by role. We limit staff access to personal information to what their work requires.

7. Your choices and rights

You can ask to access, correct or delete your personal information, or object to its use, by writing to contact@ardelisllc.com. Depending on where you live, including under applicable US state privacy laws, you may have additional rights; we will honor them as the law requires and will not discriminate against you for using them. If your information is in a customer’s Ardelis workspace, we will refer your request to that customer.

8. Cookies

The website does not use advertising or analytics cookies. See our Cookie Policy for details.

9. Children

The website and the Service are intended for businesses and are not directed to children under 16.

10. Changes

We will post any update on this page with a new date. Material changes affecting account holders will also be sent by email.

This document is provided for information and should be reviewed with your own advisers. Questions: contact@ardelisllc.com.