Help center · Support
Setup guides for administrators, short how-tos for the gate and the dock, and answers to the questions we hear most.
Support desk
contact@ardelisllc.comEmail+1 859 205 7588CallWe answer on business days. A stuck dock comes first.
Your workspace is opened with you once your plan is agreed. These are the first things to set up.
Use the invitation sent to the email address on your order. Choose a password; it is never shared with us or with your team.
Enter the site name, address and time zone. Every time shown in Ardelis uses the site’s time zone.
Name at least one other administrator so that access never depends on a single person.
The schedule is only as good as the doors it knows about.
Add each door with its name (D1, D2…) and mark it inbound, outbound or both.
Hours can differ per door and per weekday. Closed periods block bookings automatically.
Set a default length by load type, for example 90 minutes for a full inbound trailer.
Carriers and suppliers book within the rules you set.
Choose how far ahead bookings open, the latest cut-off and which references are required.
Accept requests automatically, or hold them until someone on your team approves.
Send it by email or put it on your supplier instructions. Changes and cancellations go through the confirmation.
From the gate to the door.
Search by booking reference or plate. Walk-in trucks can be added on the spot.
Trucks waiting for a door appear in order with their waiting time.
When a door frees up, the dock lead calls the next truck in and the board updates for everyone.
Close each receipt at the door.
Open the appointment at the door to see the expected lines.
Enter received quantities. Shortages and overages are marked against the expected line.
Take the photo from the line it concerns so that it stays attached to that line.
Outbound loads ready before the carrier is.
Note the staging lane so the loader knows where to find it.
Mark pallets as they go on. The count shows on the board.
Attach or print the delivery note and capture the driver’s signature on departure.
Each person sees what their job needs.
Invite people by email and give each one a role: administrator, office, dock or gate.
If you run several sites, choose which sites each user can see.
Deactivate a user when they leave. Their past activity stays in the record.
Changes to your plan go through us, in writing.
Adding a site or doors? Write to us and we will update your order.
Ask for an export of schedules, receipts, photos and history at any time.
Give notice before the end of your current term. The steps are in the Cancellation Policy.
Frequently asked
Ardelis is sold as a subscription. We do not publish a standard list because plans depend on the number of sites and doors you run and the roles you need. Tell us about your dock and we will send a written proposal. The fees for your subscription are the ones set out in your order.
We do not advertise a standard trial. Ask for a walkthrough: we will show Ardelis on a setup close to your own dock and answer your questions before you decide.
No. Carriers and suppliers book through the link you share with them, and drivers check in with their booking reference. Your subscription covers your team.
No. Ardelis records what happens at your site: bookings, arrivals at the gate, the queue, time at the door, receiving and loading. It does not follow vehicles between sites.
No. Ardelis schedules your dock and keeps the record of each visit. Choosing and arranging carriers stays with you and your suppliers.
Ardelis runs in a web browser on desktop computers, tablets and phones. Receivers usually work on a phone or tablet at the door, and the office on a desktop.
With a professional hosting provider, over encrypted connections. How we process your data on your behalf is set out in our Data Processing Agreement, and the list of sub-processors is available on request.
Yes. You can ask for an export of your schedules, receipts and history at any time. You can end your subscription at the end of the current term, as explained in the Cancellation Policy.
Write to contact@ardelisllc.com or call +1 859 205 7588. We answer on business days, and urgent questions about a live dock come first.
Not answered here? Contact us.